Help Centre
常見問題
關於 Never Left Behind 您需要了解的一切。
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一般問題
Never Left Behind (NLB) is a cloud-based school and centre management platform for education centres in Malaysia and the region. It handles attendance tracking, billing and invoicing, parent communication, academic progress, and multi-branch management — all from one app. Available on web, iOS, and Android.
有——付費方案提供14天完整功能試用，無需信用卡。
大多數中心使用我們的引導式設定精靈，1小時內即可上線運行。
取消後資料保留90天，隨時可以匯出所有資料。
可以——從管理員 > 匯出中提供CSV、Excel、PDF格式匯出。
Setup & Onboarding
Most centres are fully live within 1 hour. Our guided onboarding wizard walks you through adding your school profile, classes, students, and staff. You can import existing student lists from Excel or CSV. No technical knowledge required.
Yes. Upload a CSV or Excel file with student names, classes, and guardian contacts. NLB maps the columns automatically and imports everything in one go. You can also add students manually or let parents self-register via a signup link.
No — NLB works on any smartphone, tablet, or computer with a web browser. For QR check-in, you just need a phone camera. For NFC check-in, you need an NFC-capable Android phone or a USB NFC reader. Kiosk mode works on any tablet mounted at the entrance.
出勤管理
每位學生擁有唯一QR碼，在入口掃描——即時完成簽到並通知監護人。
可以，使用自助簽到模式（成長方案以上），並可選擇啟用地理圍欄驗證。
NLB會在您設定的截止時間自動標記缺課的孩子，並向監護人發送缺課查詢。
簽到資料會在本地緩存，網路恢復後自動同步。
QR code scan (all plans), manual check-in by staff (all plans), NFC tap (Growth+), face recognition (Pro+), self check-in kiosk, PIN check-in, and parent QR check-in. You can use different methods for different situations — QR for morning drop-off, kiosk for afternoon pickup.
帳單與付款
FPX（所有主要馬來西亞銀行）、Visa/Mastercard、Touch 'n Go、GrabPay，現金和銀行轉帳可手動記錄。
可以——交通費和餐費等服務只在學生實際出勤的日子計費。
適用Stripe處理費用，成長方案和商業方案不收取額外NLB平台費。
Yes. Set up your fee items (tuition, transport, meals, etc.), configure the billing cycle, and NLB generates all invoices with one click. Attendance-linked items are calculated automatically. Invoices are sent to parents via push notification, email, or WhatsApp.
Yes. NLB supports LHDN MyInvois e-invoice submission for Malaysia tax compliance. On Growth plan and above, e-invoices are generated automatically when invoices are issued. This ensures compliance with the LHDN Phase 5 mandate.
Plans & Pricing
Four self-serve plans: Free (RM0, 20 students, 1 branch, 2 staff), Starter (RM19/mo, 100 students, 2 branches, 5 staff), Growth (RM49/mo, 300 students, 5 branches, 15 staff), and Pro (RM99/mo, 800 students, 15 branches, 40 staff). We also offer White Label plans for operators wanting their own branded app.
Yes — you can start a 14-day Pro trial with no credit card required. The trial gives you full Pro features with trial limits (20 students, 1 branch, 2 staff). After 14 days, your workspace falls back to the Free plan unless you upgrade. All data is preserved.
Yes. Purchase Student Pack add-ons (+50 students each at RM12/mo) on any paid plan. You can also add Branch Packs (+1 branch at RM25/mo) and Staff Packs (+5 staff at RM17/mo). Add-ons are available on Starter, Growth, and Pro plans.
Yes. We have a dedicated NGO plan at RM9/mo for registered non-profit organisations running educational programmes. Contact sales@nlb.thebigdays.com with your SSM registration or charity registration documents.
多校區管理
可以，成長方案最多3個分校，商業方案最多10個分校，全部在同一個帳號下管理。
可以——教師帳號可連結至多個校區，並提供統一課程視圖。
Yes. Inter-campus student transfer takes 2 clicks and preserves the student's full history — attendance records, grades, payment history, and guardian contacts all move with the student.
安全與隱私
所有資料在傳輸和儲存時均進行加密，基礎設施在新加坡的Google Cloud上運行。
只有您機構中的授權用戶，角色權限確保教師只能看到自己班級的資料。
Your data is retained for 90 days after cancellation, giving you time to export everything. You can export all student records, attendance logs, grades, and billing history as CSV, PDF, or a complete ZIP dump. After 90 days, data is permanently and irreversibly deleted.
For Parents
Parents download the NLB app (iOS or Android) and are invited by the school. They can: receive real-time check-in/check-out notifications, view attendance history, pay invoices online, see homework assignments and due dates, read progress notes and report cards, and communicate with teachers.
Yes. Each student can have multiple guardians — mum, dad, grandparent, nanny, or any authorised adult. All linked guardians receive check-in notifications and can access the child's profile in the app. You can also set an authorised pickup list with photo verification.