Help Centre
الأسئلة الشائعة
كل ما تحتاج معرفته حول Never Left Behind.
0 categories
0+ answers
Support within 4 hrs
عام
Never Left Behind (NLB) is a cloud-based school and centre management platform for education centres in Malaysia and the region. It handles attendance tracking, billing and invoicing, parent communication, academic progress, and multi-branch management — all from one app. Available on web, iOS, and Android.
نعم — تجربة مجانية كاملة المميزات لمدة 14 يوماً على الخطط المدفوعة. لا يلزم بطاقة ائتمان.
معظم المراكز تعمل في غضون ساعة واحدة باستخدام معالج الإعداد الإرشادي الخاص بنا.
يتم الاحتفاظ بالبيانات لمدة 90 يوماً بعد الإلغاء. صدّر جميع بياناتك في أي وقت.
نعم — تصدير بصيغ CSV وExcel وPDF متاح من الإدارة > تصدير.
Setup & Onboarding
Most centres are fully live within 1 hour. Our guided onboarding wizard walks you through adding your school profile, classes, students, and staff. You can import existing student lists from Excel or CSV. No technical knowledge required.
Yes. Upload a CSV or Excel file with student names, classes, and guardian contacts. NLB maps the columns automatically and imports everything in one go. You can also add students manually or let parents self-register via a signup link.
No — NLB works on any smartphone, tablet, or computer with a web browser. For QR check-in, you just need a phone camera. For NFC check-in, you need an NFC-capable Android phone or a USB NFC reader. Kiosk mode works on any tablet mounted at the entrance.
الحضور
لكل طالب رمز QR فريد. امسحه عند الدخول — تسجيل حضور فوري وإشعار لولي الأمر.
نعم، مع وضع التسجيل الذاتي (خطة النمو فما فوق). التحقق الجغرافي الاختياري متاح.
يُعلّم NLB الأطفال الغائبين تلقائياً عند وقت القطع ويرسل استفساراً بالغياب لأولياء الأمور.
تُخزَّن بيانات الحضور محلياً وتُزامَن تلقائياً عند عودة الاتصال.
QR code scan (all plans), manual check-in by staff (all plans), NFC tap (Growth+), face recognition (Pro+), self check-in kiosk, PIN check-in, and parent QR check-in. You can use different methods for different situations — QR for morning drop-off, kiosk for afternoon pickup.
الفوترة والمدفوعات
FPX (جميع البنوك الماليزية الرئيسية) وVisa/Mastercard وTouch 'n Go وGrabPay. يمكن تسجيل النقد والتحويل البنكي يدوياً.
نعم — يمكن تحصيل خدمات كالنقل والوجبات فقط في أيام حضور الطالب.
تُطبَّق رسوم معالجة Stripe. لا توجد رسوم إضافية لمنصة NLB على خطتي النمو والأعمال.
Yes. Set up your fee items (tuition, transport, meals, etc.), configure the billing cycle, and NLB generates all invoices with one click. Attendance-linked items are calculated automatically. Invoices are sent to parents via push notification, email, or WhatsApp.
Yes. NLB supports LHDN MyInvois e-invoice submission for Malaysia tax compliance. On Growth plan and above, e-invoices are generated automatically when invoices are issued. This ensures compliance with the LHDN Phase 5 mandate.
Plans & Pricing
Four self-serve plans: Free (RM0, 20 students, 1 branch, 2 staff), Starter (RM19/mo, 100 students, 2 branches, 5 staff), Growth (RM49/mo, 300 students, 5 branches, 15 staff), and Pro (RM99/mo, 800 students, 15 branches, 40 staff). We also offer White Label plans for operators wanting their own branded app.
Yes — you can start a 14-day Pro trial with no credit card required. The trial gives you full Pro features with trial limits (20 students, 1 branch, 2 staff). After 14 days, your workspace falls back to the Free plan unless you upgrade. All data is preserved.
Yes. Purchase Student Pack add-ons (+50 students each at RM12/mo) on any paid plan. You can also add Branch Packs (+1 branch at RM25/mo) and Staff Packs (+5 staff at RM17/mo). Add-ons are available on Starter, Growth, and Pro plans.
Yes. We have a dedicated NGO plan at RM9/mo for registered non-profit organisations running educational programmes. Contact sales@nlb.thebigdays.com with your SSM registration or charity registration documents.
الحرم المتعددة
نعم. النمو: حتى 3 فروع. الأعمال: حتى 10 فروع، كل ذلك تحت حساب واحد.
نعم — يمكن ربط حسابات المعلمين بحرم متعددة مع عرض جدول موحد.
Yes. Inter-campus student transfer takes 2 clicks and preserves the student's full history — attendance records, grades, payment history, and guardian contacts all move with the student.
الأمان والخصوصية
جميع البيانات مشفّرة أثناء النقل والتخزين. تعمل البنية التحتية على Google Cloud في سنغافورة.
المستخدمون المخوّلون فقط في مؤسستك. يضمن الوصول القائم على الأدوار أن المعلمين يرون فصولهم فقط.
Your data is retained for 90 days after cancellation, giving you time to export everything. You can export all student records, attendance logs, grades, and billing history as CSV, PDF, or a complete ZIP dump. After 90 days, data is permanently and irreversibly deleted.
For Parents
Parents download the NLB app (iOS or Android) and are invited by the school. They can: receive real-time check-in/check-out notifications, view attendance history, pay invoices online, see homework assignments and due dates, read progress notes and report cards, and communicate with teachers.
Yes. Each student can have multiple guardians — mum, dad, grandparent, nanny, or any authorised adult. All linked guardians receive check-in notifications and can access the child's profile in the app. You can also set an authorised pickup list with photo verification.
هل لديك أسئلة أخرى؟ فريقنا هنا للمساعدة.
We're happy to help with anything not covered above.
تواصل مع الدعم