Help Centre
常见问题
关于Never Left Behind您需要了解的一切。
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常规
Never Left Behind (NLB) is a cloud-based school and centre management platform for education centres in Malaysia and the region. It handles attendance tracking, billing and invoicing, parent communication, academic progress, and multi-branch management — all from one app. Available on web, iOS, and Android.
有——每个付费计划包含14天全功能免费试用。无需信用卡。
大多数中心使用我们的引导式入门向导在1小时内完全上线。
您的数据在取消后保留90天，让您有时间导出所有内容。之后数据将被永久删除。
可以。进入管理员>导出，下载所有数据——学生、出勤、成绩和账单历史记录——为CSV或PDF格式。
Setup & Onboarding
Most centres are fully live within 1 hour. Our guided onboarding wizard walks you through adding your school profile, classes, students, and staff. You can import existing student lists from Excel or CSV. No technical knowledge required.
Yes. Upload a CSV or Excel file with student names, classes, and guardian contacts. NLB maps the columns automatically and imports everything in one go. You can also add students manually or let parents self-register via a signup link.
No — NLB works on any smartphone, tablet, or computer with a web browser. For QR check-in, you just need a phone camera. For NFC check-in, you need an NFC-capable Android phone or a USB NFC reader. Kiosk mode works on any tablet mounted at the entrance.
出勤
每名学生获得与其档案关联的唯一二维码。打印放在书包里或在家长应用中显示。员工或自助服务机在入口处扫描。签到即时完成，所有注册监护人立即收到推送通知。
可以，使用自助签到模式（Growth计划及以上）。可选地理围栏可验证家长物理上在学校位置。
NLB在您配置的截止时间自动标记缺席孩子，并向所有注册监护人发送缺勤询问。
核心签到数据在设备上本地缓存，连接恢复时自动同步。
QR code scan (all plans), manual check-in by staff (all plans), NFC tap (Growth+), face recognition (Pro+), self check-in kiosk, PIN check-in, and parent QR check-in. You can use different methods for different situations — QR for morning drop-off, kiosk for afternoon pickup.
计费与付款
FPX（所有马来西亚主要银行）、信用卡和借记卡（Visa/Mastercard，通过Stripe）、Touch 'n Go和GrabPay。现金和银行转账可手动记录。
可以——出勤关联计费是NLB最受欢迎的功能之一。交通和餐饮等服务可配置为仅在学生出勤的天数收费。
适用Stripe标准处理费。Growth和Pro计划无额外NLB平台费用。
Yes. Set up your fee items (tuition, transport, meals, etc.), configure the billing cycle, and NLB generates all invoices with one click. Attendance-linked items are calculated automatically. Invoices are sent to parents via push notification, email, or WhatsApp.
Yes. NLB supports LHDN MyInvois e-invoice submission for Malaysia tax compliance. On Growth plan and above, e-invoices are generated automatically when invoices are issued. This ensures compliance with the LHDN Phase 5 mandate.
Plans & Pricing
Four self-serve plans: Free (RM0, 20 students, 1 branch, 2 staff), Starter (RM19/mo, 100 students, 2 branches, 5 staff), Growth (RM49/mo, 300 students, 5 branches, 15 staff), and Pro (RM99/mo, 800 students, 15 branches, 40 staff). We also offer White Label plans for operators wanting their own branded app.
Yes — you can start a 14-day Pro trial with no credit card required. The trial gives you full Pro features with trial limits (20 students, 1 branch, 2 staff). After 14 days, your workspace falls back to the Free plan unless you upgrade. All data is preserved.
Yes. Purchase Student Pack add-ons (+50 students each at RM12/mo) on any paid plan. You can also add Branch Packs (+1 branch at RM25/mo) and Staff Packs (+5 staff at RM17/mo). Add-ons are available on Starter, Growth, and Pro plans.
Yes. We have a dedicated NGO plan at RM9/mo for registered non-profit organisations running educational programmes. Contact sales@nlb.thebigdays.com with your SSM registration or charity registration documents.
多校区
可以。Growth计划支持最多3个分校，Pro计划支持最多10个分校，全部在一个组织账户下。
可以。教师账户可关联多个校区，统一日程视图显示所有地点的课程。
Yes. Inter-campus student transfer takes 2 clicks and preserves the student's full history — attendance records, grades, payment history, and guardian contacts all move with the student.
安全与隐私
是的。所有数据在传输和静态时都经过加密。我们的基础设施在新加坡地区的Google Cloud上运行。
只有您组织内的授权用户才能访问学生数据。基于角色的访问控制确保教师只能看到他们负责的班级。
Your data is retained for 90 days after cancellation, giving you time to export everything. You can export all student records, attendance logs, grades, and billing history as CSV, PDF, or a complete ZIP dump. After 90 days, data is permanently and irreversibly deleted.
For Parents
Parents download the NLB app (iOS or Android) and are invited by the school. They can: receive real-time check-in/check-out notifications, view attendance history, pay invoices online, see homework assignments and due dates, read progress notes and report cards, and communicate with teachers.
Yes. Each student can have multiple guardians — mum, dad, grandparent, nanny, or any authorised adult. All linked guardians receive check-in notifications and can access the child's profile in the app. You can also set an authorised pickup list with photo verification.