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Never Left Behind کے بارے میں آپ کو جو کچھ جاننا ضروری ہے۔
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General
Never Left Behind (NLB) is a cloud-based school and centre management platform for education centres in Malaysia and the region. It handles attendance tracking, billing and invoicing, parent communication, academic progress, and multi-branch management — all from one app. Available on web, iOS, and Android.
Yes — every paid plan includes a 14-day free trial with full feature access. No credit card required. You can onboard up to 500 students during the trial. All data is preserved when you subscribe. Trial extensions are available for rural or underserved schools.
Most centres are fully live within 1 hour using our guided onboarding wizard. The wizard walks you through adding your school profile, classes, students, and staff. You can import existing student lists from Excel.
Your data is retained for 90 days after cancellation, giving you time to export everything. You can export all student records, attendance logs, grades, and billing history as CSV or PDF. After 90 days, data is permanently deleted.
Yes. Go to Admin > Export to download all data — students, attendance, grades, report cards, staff, and billing history — as CSV or PDF. Full data dumps are available as a ZIP file, usually ready in 5–15 minutes.
Setup & Onboarding
Most centres are fully live within 1 hour. Our guided onboarding wizard walks you through adding your school profile, classes, students, and staff. You can import existing student lists from Excel or CSV. No technical knowledge required.
Yes. Upload a CSV or Excel file with student names, classes, and guardian contacts. NLB maps the columns automatically and imports everything in one go. You can also add students manually or let parents self-register via a signup link.
No — NLB works on any smartphone, tablet, or computer with a web browser. For QR check-in, you just need a phone camera. For NFC check-in, you need an NFC-capable Android phone or a USB NFC reader. Kiosk mode works on any tablet mounted at the entrance.
Attendance
Each student gets a unique QR code linked to their profile. Print it for their school bag or display it in the parent app. Staff or kiosks scan it at entry. Check-in is instant, and all registered guardians receive a push notification immediately.
Yes, with self check-in mode (available on Growth plan and above). Parents scan their child's QR code at the entrance kiosk. Optional geofencing can verify the parent is physically at the school location before allowing self check-in.
NLB automatically flags absent children at your configured cut-off time (e.g. 9:00 AM). It sends a gentle absence query to all registered guardians: 'We noticed [child name] has not checked in. Please confirm if they will be absent today.' Guardians can reply directly in the app.
Core check-in data is cached locally on the device and syncs automatically when connectivity returns. This ensures attendance is never lost even if the Wi-Fi goes down during busy drop-off.
QR code scan (all plans), manual check-in by staff (all plans), NFC tap (Growth+), face recognition (Pro+), self check-in kiosk, PIN check-in, and parent QR check-in. You can use different methods for different situations — QR for morning drop-off, kiosk for afternoon pickup.
Billing & Payments
FPX (all major Malaysian banks including Maybank, CIMB, RHB, Hong Leong), credit and debit cards (Visa/Mastercard via Stripe), Touch 'n Go eWallet, and GrabPay. Cash and bank transfer can be recorded manually. More e-wallets coming soon.
Yes — attendance-linked billing is one of NLB's most popular features. Services like transport and meal plans can be configured to charge only on days the student was present. NLB calculates the exact amount automatically at invoice generation.
Stripe's standard processing fee applies (typically 3% + RM1.00 for FPX). There is no additional NLB platform fee on Growth and Pro plans. The school always covers the fee — it's never passed on to parents.
Yes. Set up your fee items (tuition, transport, meals, etc.), configure the billing cycle, and NLB generates all invoices with one click. Attendance-linked items are calculated automatically. Invoices are sent to parents via push notification, email, or WhatsApp.
Yes. NLB supports LHDN MyInvois e-invoice submission for Malaysia tax compliance. On Growth plan and above, e-invoices are generated automatically when invoices are issued. This ensures compliance with the LHDN Phase 5 mandate.
Plans & Pricing
Four self-serve plans: Free (RM0, 20 students, 1 branch, 2 staff), Starter (RM19/mo, 100 students, 2 branches, 5 staff), Growth (RM49/mo, 300 students, 5 branches, 15 staff), and Pro (RM99/mo, 800 students, 15 branches, 40 staff). We also offer White Label plans for operators wanting their own branded app.
Yes — you can start a 14-day Pro trial with no credit card required. The trial gives you full Pro features with trial limits (20 students, 1 branch, 2 staff). After 14 days, your workspace falls back to the Free plan unless you upgrade. All data is preserved.
Yes. Purchase Student Pack add-ons (+50 students each at RM12/mo) on any paid plan. You can also add Branch Packs (+1 branch at RM25/mo) and Staff Packs (+5 staff at RM17/mo). Add-ons are available on Starter, Growth, and Pro plans.
Yes. We have a dedicated NGO plan at RM9/mo for registered non-profit organisations running educational programmes. Contact sales@nlb.thebigdays.com with your SSM registration or charity registration documents.
Multi-Campus
Yes. Growth plan supports up to 3 branches and Pro plan supports up to 10 branches, all under one organisation account. Each campus has its own admin, students, classes, and fee structures. The group dashboard shows consolidated data across all campuses in real time.
Yes. Teacher accounts can be linked to multiple campuses. They see a unified schedule showing their classes across all locations, and can mark attendance and post content for each campus from a single login.
Yes. Inter-campus student transfer takes 2 clicks and preserves the student's full history — attendance records, grades, payment history, and guardian contacts all move with the student.
Security & Privacy
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Our infrastructure runs on Google Cloud in the Singapore region (asia-southeast1). We conduct regular security audits and maintain ISO 27001-aligned practices.
Only authorised users within your organisation can access student data. Role-based access control (RBAC) ensures teachers only see their assigned classes, staff see only what they need, and admins have full visibility. Guardians only see their own children's data.
Your data is retained for 90 days after cancellation, giving you time to export everything. You can export all student records, attendance logs, grades, and billing history as CSV, PDF, or a complete ZIP dump. After 90 days, data is permanently and irreversibly deleted.
For Parents
Parents download the NLB app (iOS or Android) and are invited by the school. They can: receive real-time check-in/check-out notifications, view attendance history, pay invoices online, see homework assignments and due dates, read progress notes and report cards, and communicate with teachers.
Yes. Each student can have multiple guardians — mum, dad, grandparent, nanny, or any authorised adult. All linked guardians receive check-in notifications and can access the child's profile in the app. You can also set an authorised pickup list with photo verification.
Still have questions? Our team is here to help.
We're happy to help with anything not covered above.
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